Faq
Frequently Asked Questions
Ordering & Payment
How do I place an order on SuvasViha?
Simply browse our collection of Jeans, Dresses, and T-Shirts, select your desired size and color, and add items to your cart. Proceed to checkout, enter your shipping details, and complete payment. You will receive an order confirmation via email.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to modify or cancel, please email us at [email protected] within 1 hour of placing the order. We will do our best to accommodate your request.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and express shipping. Standard shipping is free on orders over $50. Exact costs are calculated at checkout based on your location and selected method.
How long does delivery take?
Standard shipping typically takes 5–10 business days. Express shipping takes 2–4 business days. Delivery times may vary due to customs or remote locations.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may incur customs duties or taxes, which are the buyer's responsibility.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags. To initiate a return, please email [email protected] with your order number and reason.
How do I exchange an item?
Exchanges are processed as a return and new order. Contact us at [email protected] for assistance. We will guide you through the process.
When will I receive my refund?
Refunds are issued within 5–7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
Product & Sizing
How do I find the right size?
Each product page includes a size chart with measurements for Jeans, Dresses, and T-Shirts. We recommend comparing your own measurements to the chart. If unsure, email us at [email protected] for personalized advice.
Are your products true to size?
Our sizing is consistent with standard US sizing. However, fit may vary by style. Please refer to the specific product description and customer reviews for guidance.
What if an item is out of stock?
If an item is unavailable, you can sign up for a restock notification on the product page (if available) or email [email protected] to inquire about future availability.
Customer Support
How can I contact SuvasViha?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you have a physical store or showroom?
SuvasViha is an online-only store. We do not have physical retail locations, but we are committed to providing excellent virtual customer service.
