Refund policy

Refund Policy

At SuvasViha, we are committed to ensuring your satisfaction with every purchase of Jeans, Dresses, and T-Shirts. If you are not entirely happy with your order, we offer a straightforward refund process as outlined below.

Eligibility for Refunds

  • Items must be returned within 30 days of the delivery date.
  • Products must be unworn, unwashed, and in their original condition with all tags attached.
  • Refunds are applicable for defective items, incorrect sizes shipped, or if the product does not match the description.
  • Customized or final sale items are not eligible for refunds unless they arrive damaged.

Non-Refundable Items

The following items cannot be refunded:

  • Items returned after 30 days from delivery.
  • Products showing signs of wear, alteration, or damage caused by misuse.
  • Items without original packaging or tags.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for the return.
  2. We will provide you with a return authorization and instructions for shipping the item back.
  3. Pack the item securely in its original packaging, including all tags and accessories.
  4. Ship the item to the address provided in our response. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order separately. This ensures faster processing for you.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include photos of the damage or discrepancy, and we will arrange a full refund or replacement at no additional cost.

Contact Us

For any questions regarding this refund policy, please email us at [email protected]. We aim to respond within 24 hours on business days.